Contact Info

Address

8/3 Sukhumvit 62, Yaek 8-6 Prakhanong, Bang Chak Bangkok 10260

Working Days/Hours

Mon - Sat / 9:00AM - 5:00PM


Send Us a Message





    Frequently Asked Questions

    Not sure how to order online? Get started with this simple step-by-step tutorial.

    Shop from the best online store for a high-quality selection of premium meats, seafood, fruits, dairy products, and other ingredients.

    Step 1: From the homepage, select your favorite ingredient by visiting our shop.

    How to order - Step1

    Step 2: After you click, it will then redirect you to the shop page.

    2.1 Choose a product by sorting them or choosing among the Product Categories

    How to order - Step2

    2.2 After choosing a product, select the number of products to order

    2.3 Click on the “Add to cart” button to add the product to your cart

    step 2.2
    Product's Page

    Be sure to check the quantity before adding an item to your cart.

    You can add additional products to your cart by going to other product pages and repeating steps 2.1, 2.2, 2.3

    Step 3: Once you have added all the products you want, go, and check your cart

    How to order - Step3

    Step 4: On your cart page, you can:

    4.1 Change the quantity of the products or 4.2 Remove products

    Step 4

    The 'Update Cart' button is enabled when you edit an item's quantity on your cart. Be sure to click it to save your changes.

    Step 4

    Step 5: Click to 'proceed to checkout,' then provide the required information.

    Step 5

    5.1 Fill up all the information needed for the Billing & Shipping. Ensure that all details are correct to avoid any issues or delays.

    Before Step6

    Step 6: Pay via Credit/ Debit Card and Cash Payment or Direct bank transfer or Pay by Promptpay QRcode.

    Step 6
    Credit/ Debit Card and Cash Payment

    6.1 After choosing Credit/ Debit and Cash Payment, your order has been received. Click 'ORDER NOW' to proceed with the payment confirmation on the payment page.

    6.1.1 Click on the button 'Pay via 2C2P'. Then it will redirect you to the 2C2P SCB Bank page.

    Payment Via 2c2P
    direct bank transfer
    Direct Bank Transfer

    6.2 After choosing direct bank transfer, click 'ORDER NOW' to proceed with the payment confirmation.

    order received

    6.2.2 Please Upload your Slip after the Payment.

    6.2.1 Add all the information to confirm your payment.

    6.2.3 Click the 'Submit' button to complete the payment.

    confirm payment

    6.3 After choosing the Pay by Promptpay QRcode, click 'ORDER NOW' to proceed with the payment confirmation.

    QRcode

    6.3.1 Your order has been received. Please confirm your payment here Confirm Payment.

    promptpay qrcode

    6.3.1 Scan the PromptPay ID QR Code to complete the payment. Confirm here your payment: https://premiumfoodthailand.com/confirm-payment/

    6.3.2 Add the transfer amount and check all details if correct then complete the payment.

    6.3.3 Please Upload your Slip after the Payment.

    6.3.4 Click the 'Submit' button to complete.

    confirm payment qrcode

    Step 7: After the complete payment via Credit/ Debit Card and Cash Payment or Direct bank transfer or Pay by Promptpay QRcode

    You will receive an order confirmation email with your order details and our Delivery System will send you an SMS with the Shipping Tracking Number

    You're all set! Keep safe, and enjoy your favorite ingredients!


    Dear Customer, in order to cancel your order, you need to send an email to: info@premiumfoodthailand.com and write your Order Number. Our Team will contact you as soon as possible


    Dear Customer, in order to edit your order, you need to send an email to: info@premiumfoodthailand.com and write your Order Number. Our Team will contact you as soon as possible

    Dear Customer, You need to login to your account to track your order. Login to your Premium Food Thailand account, go to My account. You can track your order under the section "Orders".

    Wrong, missing or faulty items received

    We do our best to ensure that every order that leaves our warehouse is correct and perfectly packed. Mistakes might occasionally be made. When receiving your order, please check the products our staff delivers to you with the order detail document as well as the receipt. If wrong, missing, or faulty items should be found, please notify us within 24 hours at info@premiumfoodthailand.com or by phone at 095-064-3760 and our customer service team will rectify it with as little inconvenience to you as possible.

    Returns

    Unfortunately, Perishable foods cannot be returned, apart from the above cases.