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Frequently Asked Questions
How-to-order Guide
Not sure how to order online? Get started with this simple step-by-step tutorial.
Shop from the best online store for a high-quality selection of premium meats, seafood, fruits, dairy products, and other ingredients.
Step 1: From the homepage, select your favorite ingredient by visiting our shop.
Step 2: After you click, it will then redirect you to the shop page.
2.1 Choose a product by sorting them or choosing among the Product Categories
2.2 After choosing a product, select the number of products to order
2.3 Click on the “Add to cart” button to add the product to your cart
Be sure to check the quantity before adding an item to your cart.
You can add additional products to your cart by going to other product pages and repeating steps 2.1, 2.2, 2.3
Step 3: Once you have added all the products you want, go, and check your cart
Step 4: On your cart page, you can:
4.1 Change the quantity of the products or 4.2 Remove products
The 'Update Cart' button is enabled when you edit an item's quantity on your cart. Be sure to click it to save your changes.
Step 5: Click to 'proceed to checkout,' then provide the required information.
5.1 Fill up all the information needed for the Billing & Shipping. Ensure that all details are correct to avoid any issues or delays.
Step 6: Pay via Credit/ Debit Card and Cash Payment or Direct bank transfer or Pay by Promptpay QRcode.
6.1 After choosing Credit/ Debit and Cash Payment, your order has been received. Click 'ORDER NOW' to proceed with the payment confirmation on the payment page.
6.1.1 Click on the button 'Pay via 2C2P'. Then it will redirect you to the 2C2P SCB Bank page.
6.2 After choosing direct bank transfer, click 'ORDER NOW' to proceed with the payment confirmation.
6.2.2 Please Upload your Slip after the Payment.
6.2.1 Add all the information to confirm your payment.
6.2.3 Click the 'Submit' button to complete the payment.
6.3 After choosing the Pay by Promptpay QRcode, click 'ORDER NOW' to proceed with the payment confirmation.
6.3.1 Your order has been received. Please confirm your payment here Confirm Payment.
6.3.1 Scan the PromptPay ID QR Code to complete the payment. Confirm here your payment: https://premiumfoodthailand.com/confirm-payment/
6.3.2 Add the transfer amount and check all details if correct then complete the payment.
6.3.3 Please Upload your Slip after the Payment.
6.3.4 Click the 'Submit' button to complete.
Step 7: After the complete payment via Credit/ Debit Card and Cash Payment or Direct bank transfer or Pay by Promptpay QRcode
You will receive an order confirmation email with your order details and our Delivery System will send you an SMS with the Shipping Tracking Number
You're all set! Keep safe, and enjoy your favorite ingredients!
How do I cancel an order?
Dear Customer, in order to cancel your order, you need to send an email to: [email protected] and write your Order Number. Our Team will contact you as soon as possible
How do I modify an order?
Dear Customer, in order to edit your order, you need to send an email to: [email protected] and write your Order Number. Our Team will contact you as soon as possible
How do I track an order?
Dear Customer, You need to login to your account to track your order. Login to your Premium Food Thailand account, go to My account. You can track your order under the section "Orders".
How do I get a refund?
Wrong, missing or faulty items received
We do our best to ensure that every order that leaves our warehouse is correct and perfectly packed. Mistakes might occasionally be made. When receiving your order, please check the products our staff delivers to you with the order detail document as well as the receipt. If wrong, missing, or faulty items should be found, please notify us within 24 hours at [email protected] or by phone at 095-064-3760 and our customer service team will rectify it with as little inconvenience to you as possible.
Returns
Unfortunately, Perishable foods cannot be returned, apart from the above cases.
