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Frequently Asked Questions
How do I cancel an order?
Dear Customer, in order to cancel your order, you need to send an email to: info@premiumfoodthailand.com and write your Order Number. Our Team will contact you as soon as possible
How do I modify an order?
Dear Customer, in order to edit your order, you need to send an email to: info@premiumfoodthailand.com and write your Order Number. Our Team will contact you as soon as possible
How do I track an order?
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How do I get a refund?
Wrong, missing or faulty items received
We do our best to ensure that every order that leaves our warehouse is correct and perfectly packed. Mistakes might occasionally be made. When receiving your order, please check the products our staff delivers to you with the order detail document as well as the receipt. If wrong, missing, or faulty items should be found, please notify us within 24 hours at info@premiumfoodthailand.com or by phone at 095-064-3760 and our customer service team will rectify it with as little inconvenience to you as possible.
Returns
Unfortunately, Perishable foods cannot be returned, apart from the above cases.
