Terms and Conditions

Please read the terms of the use of this website carefully. The use of website and its functions means that you accept these terms, do not use this website if you do not agree to be bound by such terms as such. Premium Delivery (Thailand) Co., Ltd. reserve the right to change, limit, modify or cancel Terms and Conditions in whole or part at any time. You will be bound by any such changes. You should check such details at the time of use. By continually using this website you are agreeing to any and all changes that may occur. Although we have used our best efforts to ensure information about Premium Delivery (Thailand) Co., Ltd.  (herein referred to as “Premium Delivery”) is correct and appropriate in this website. You should not conclude that the information provided is the most updated, or that this website will contain all the available information about Premium Delivery. Furthermore, if you are making a decision to invest in a commercial agreement with Premium Delivery, we urge you to consult all available sources thoroughly first.

Copyrights and Trademarks

All information in this website are covered in the form of the copyrighted work Copyright, Trademark and/or other intellectual property belonging to Premium Delivery and/or its subsidiaries and affiliated brands or other parties that have allowed Premium Delivery to use their intellectual property as its own. Premium Delivery also reserves the right in any property and/or all other intellectual properties that may have not been clearly permitted for use in this website.

Private Use

You agree that you will not disclose your username and password of your account to the third party. You are solely responsible for maintaining the confidentiality of your Account and for all activities that occur on or through your Account. Premium Delivery shall not be responsible for any losses arising out of the unauthorized use of your Account. You agree and undertake not to impersonate any person or to falsely state or otherwise misrepresent your affiliation with any person.

Personal Use

The information in this website is used for personal purposes only. You agree and accept not to distribute, transmit, alter or recreate or use the content that appears on this website and in its functionalities, in any way. Please note that Premium Delivery does not allow you to use, reproduce or distribute any information without the permission in writing from Premium Delivery. Violation of these rights will result in legal proceedings as appropriate. You agree to indemnify, stand in legal defense, and keep Premium Delivery from being damaged by the use of any data from this website without permission. You agree that the use of the contents and messages or the figures that appear in this website without permission may have detrimental effect to the highest degree and in the case of usage of information without permission Premium Delivery is entitled to receive compensation for legal or equitable remedies as the owner, including restriction not to commit such violations.

Data Privacy

Unless otherwise restricted by applicable law, it is agreed and accepted by you that all your personal information and/or data collected by Premium Delivery from the website may be used and disclosed for such purposes and to such persons as may be stipulated in the then Premium Delivery’s Privacy Policy for customers’ information.

Comments and Feedback

You agree that you are solely responsible and will be responsible for any content you send to the website in any length. You must not transmit any illegal information that may cause damage to reputation, obscene or pornographic material. You also agree that you will not send anything in a website that would violate the rights of any third parties, including any copyright, trademark, personal, private, confidential or any proprietary information to Premium Delivery. We appreciate your interest in Premium Delivery but we do not intend, and cannot accept any ideas or information regarding the design, technology to produce or other suggestions you may have or develop and that are owned by or are properties belonging to you, so if you submit any information and/or content to this website or its functionalities you are thereby allowing us the right to use this information and/or content without any charge; to use, reproduce, modify, transmit, display, translate, create derivative works and to disseminate this information/content without being limited. Through any means, and any channels of distribution and display either known presently or that may be developed in the future, in addition you certify that you hereby relinquish any credentials (Moral Rights) in the information/content you submit.

Privacy and Security

The use of this website and the sending or any messages or information to this website means you agree to comply with the terms of privacy and Privacy Policy of this website including notices to protect data.

Waiver and Exemption to Damage for the contents

Premium Delivery shall have no liability towards you and any third parties if any failures or delays in the contents of this website or for any actions arising from the use of such content. And to the extent that applicable by law, Premium Delivery will not be liable for any damages directly or indirectly caused by accident, any consequential damages, special damages, or punitive damages arising as a result of the use of the contents of the website and its functionalities even though Premium Delivery may have been advised of the possibility of damage.

Premium Delivery may be held liable for damages arising out of the show or present the information in bad faith by Premium Delivery itself, in the event of death or personal damage caused by the negligence of Premium Delivery.

Premium Delivery will use reasonable skill and care in the preparation of this website but does not guarantee the accuracy of the website, access to this website at any and all times, the reliability of the website to any length, or warrant that all functions within this website will be uninterrupted or error free. Premium Delivery does not warrant that such defects will be corrected even if it has been made aware of said defects.

Events outside our control

Premium Delivery will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations that is caused by events outside our reasonable control (Force Majeure Event) or Acts of God. A Force Majeure Event includes any act, event, non-happening events or accident beyond our reasonable control and includes in particular (without limitation) the following:

Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war. Impossibility of the use of public or private telecommunications networks. Strikes, lock-outs or other industrial action. Storm, explosion, fire, flood, earthquake, subsidence, epidemic or other natural disaster. The acts, decrees, legislation, regulations or restrictions of any government. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. During or in the event of an act of God.
If our performance is deemed to be suspended for the period that the Force Majeure Event continues, we will have an extension of time for performance for the duration of that period. If we cannot find a solution to resolve the issue occurred, we do not take any responsibility for this.

Pricing and Payments

Payment for all orders shall be made by advanced Bank Transfers. Premium Delivery reserve the right to change, limit, modify or cancel any payment method. Customers are subject to check such details at the time of use.

The prices shown on this website at the time of ordering are guide prices. The prices you will be charged for products will be the actual prices displayed when you check-out on the day that you have confirmed an order, including any promotional offers if applicable. By completing the process of check out  and uploading a copy of the payment, you accept that price of products may, therefore increase or decrease between the day of order confirmation and the day of delivery.
The payment will cover the cost of all products ordered prevailing that day, as well as the delivery and service fees.

All Prices shown on the website are inclusive of 7% VAT whenever applicable.

Delivery areas

At present, Premium Delivery delivers to Bangkok areas only. You may also contact us as well as visit the Delivery Area to check on our delivery coverage. Premium Delivery will only proceed and will accept only orders within our delivery coverage. However, if you have a large order and are not in our service area, please feel free to contact us directly for the inquiry at

For any further inquiries, about our products and services, this website, any of our terms and conditions, or otherwise, please contact us at 02 012-6921

All orders made by you shall be deemed to be an offer made by you to purchase the selected products set out in your order upon these Terms of Use. All orders shall be subjected to acceptance by Premium Delivery. Processing of payment for an order shall not in itself constitute acceptance of the order by Premium Delivery, provided that where an order for any goods is rejected or canceled by Premium Delivery, any payment made for such order shall be reversed or refunded by Premium Delivery in accordance with our prevailing refund policy at such time.

Orders

All orders made by you are subject to stock availability. Premium Delivery reserves the right to cancel, amend or reject your order in whole or in part, at any time and without liability or compensation, where any product is out of stock, damaged or spoiled, or unavailable for any other reason.

The company, therefore, reserves the right to amend the quantity ordered or to change the delivery option where the company finds appropriate and where the company will be able to serve a maximum number of customers.

We may limit and/or cancel your orders if we have found any suspicious behavior at our sole discretion.
Canceling of orders must be done within 24 hours before delivery.

Returns, Wrong item, or Missing Orders

We do our best to ensure that every order that leaves our warehouse is correct and perfectly packed. Mistakes might occasionally be made. When receiving your order, please check the products our staff delivers to you with the order detail document as well as the receipt. If wrong, missing or faulty items should be found, please notify us within 24 hours at [email protected] or at 02 012 6921 and our customer service team will rectify with as little inconvenience to you as possible.

Perishable foods cannot be returned.

Home Delivery

Our delivery staff will always make sure the delivery is received. However, in the event that they are not able to contact the recipient, our staff will wait for 15 minutes at the delivery address and attempt to contact you in the meantime in every way possible. After the 15mn has passed, our delivery staff will continue to deliver the next order to prevent other customers from being affected. Therefore, please make sure the phone number is correct. You can provide us with additional phone number in the “Delivery Instruction” window.

In the event you contact our delivery staff after he has moved on, we reserve the right to consider the route and estimate the next delivery time which may cause a delay. If the event that the next delivery time is not at your convenience, you can request to postpone the delivery date and time with our Customer Service at 02-012 6921. The delivery charge may occur in this case

Same Day Delivery

Same Day Delivery service is available within Bangkok and greater Bangkok area (see details below) and when the order is made and payment transferred before 14:00 hrs. After 14:00 hrs, order will be delivered on the next business day.

Please note that we do not deliver on Sundays and public holidays. If you select a public holiday then your order will be delivered on the next business day.

 

Standard Delivery Fees

The Standard Delivery fee is 100 Baht for inner Bangkok area and up to 500 Baht for outer Bangkok, pleased check list below.

Areas with 100 Baht delivery fee

Bang Rak 10500, Bang Kapi 10240,Bang Kho Lem 10120, Din Daeng 10400, Dusit 10300, Huai Khwang 10310, Khlong Toey 10110, Pathum Wan 10330, Phaya Thai 10400  Phra Khanong 10260, Ratchathewi 10400, Sathorn 10120, Watthana 10110, Yan Nawa 10120.

Areas with 200 Baht delivery fee

Bangkok Noi 10700, Bang Sue10800, Bangkhun Thian 10150, Bang Khen 10220, Bang Bon 10150, Bueng Kum 10240, Chatuchak 10900, Chom Thong 10150, Khan Na Yao 10230,  Khlong San 10600,  Lat Phrao 10230, Prawet 10250, Rat Burana 10140, Sai Mai 10220, Saphan Sung 10240, Suan Luang 10250, Taling Chan 10170, Thon Buri 10600, Thung Khru 10140.

Areas with 300 Baht delivery fee

Bang Khae 10160, Bang Muang 10270, Bang Pli 10540, Don Muang 10210, Khlong Sam 10510, Lak Si 10210, Lat Krabang 10520, Min Buri 10510, Nonthaburi 11000, Phasi Charoen 10160, Thawi Watthana 10170.

Areas with 400 to 500 Baht delivery fee

Nong Chok 10530, Pathum Thani 11000, Chonburi

Premium Food does not yet have delivery services outside the above areas.

Click and Collect Fee and Service Areas
Click and Collect service is free of charge and available to pick-up only at Premium Food Thailand Co., Ltd. 8/3 Soi Sukhumvit 62, Yaek8-5, Phra Kanong Tai, Bangkok 10260.

In the event you encounter any problem, please contact our Customer Service at 02 012 6921

Payment for Click and Collect
You can check out your cart / make a payment via bank transfer prior to collecting your order at Premium Food Thailand Co., Ltd.

Order Pick-up Notification
Please present your email confirmation with the order number to our staff at the Customer Service point.

Click and Collect No Show
Premium Delivery reserves the right to cancel the order in the case you do not pick your order up within 1 week for dry products, and 2 days for perishable goods.

Delivery to Buildings (Office, Hotel, Condo and Apartment)

Premium Delivery commits to make delivery to your doorstep including in office buildings, hotels, residential condos and apartments.
However, in some cases where the building security does not allow our delivery trucks or staff to elevate up or the building has no elevator, we will need to make the delivery at the concierge or the building lobby instead.
As for multi-story buildings with no elevator, in case you prefer that our staff deliver your order to the upper floor, we reserve the right to make the delivery to the 2nd floor and limit the weight to 20 kg. per order.

In terms of delivery to a residential areas, Premium Delivery will deliver to your doorstep, we do not allow our staff to enter customers’ premises this is to comply with current situations and for the safety of our customers and staff.

Breaches of these terms and conditions

Without prejudice to Premium Delivery’s other rights under these terms and conditions, if you breach these terms and conditions in any way, Premium Delivery may take such action as Premium Delivery deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website and/or bringing court proceedings against you.

Assignment

Premium Delivery may transfer, sub-contract, or otherwise deal with Premium Delivery’s affiliates under these terms and conditions without notifying you or obtaining your consent.

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Applicable Laws

These terms and conditions shall apply, and be construed in accordance with Thai law. Any dispute relating to these Terms and Conditions shall be in accordance within the jurisdiction of the Thai courts only.